"The driver was on time but was waiting in the car park. Unfortunately, my phone didn't work properly when I first arrived in the UK and it wasn't easy for us to contact each other. It would just be so much easier if the driver is inside the arrivals terminal with a sign.
Fortunately, my driver came looking for me and once we met up everything was good. Raza was very friendly, polite and a good driver. The rest of the journey went smoothly and I was happy with the service."